Frequently Asked Questions
Comprehensive answers to all questions about Bookura salon software
Categories
Getting Started
Everything you need to know to begin with Bookura
5 questions
Pricing & Billing
Transparent pricing and flexible payment options
5 questions
Features & Functionality
All the features Bookura offers for your salon
6 questions
Payments & Integrations
Secure payments and convenient integrations
4 questions
Technology & Support
Security, privacy and help when you need it
5 questions
Getting Help
Where you can go for support and training
3 questions
Getting Started
Everything you need to know to begin with Bookura
Bookura is a booking platform specifically developed for independent salons. From appointments to payments and invoicing: everything managed in one simple app.
For hairdressers, nail stylists, brow artists, massage therapists and other independent beauty professionals. Whether you're just starting or have been in business for years — Bookura adapts to your work.
You'll be live within 10 minutes. No installations, no complicated steps. Just set up your treatments, indicate availability and you're ready.
No. You automatically get a personal booking page with your logo, colors and information. Share this easily via Instagram, WhatsApp or Google Business.
Bookura is designed for solo entrepreneurs. No unnecessary features, no high fixed costs. Where platforms like Treatwell focus on a marketplace model, Bookura focuses on your own customer relationship and your own branding.
Pricing & Billing
Transparent pricing and flexible payment options
You only pay per booking. No subscription costs. No surprises. Perfect if you're just starting or looking for flexibility.
You only pay 0.6% + €0.2 per successfully booked appointment, plus Mollie transaction costs. There are no monthly subscription costs or setup fees.
Yes! For each new salon you invite that completes at least one transaction, you get a 0.1% discount on your rate. Maximum 0.3% discount possible.
Yes. As soon as a customer pays, an invoice is automatically created in your house style. You can link this to your accounting tool like Moneybird or SnelStart.
Only on successful payments. If a customer doesn't pay or the appointment is cancelled, you don't pay platform costs.
Features & Functionality
All the features Bookura offers for your salon
Customers can book appointments 24/7 via your own booking page. They see available times directly, can choose their desired treatment and automatically receive a confirmation.
Yes, you can fully customize your booking page to match your salon. You can set your logo, colors, description and services. You can also configure opening hours, prices and availability per service.
Yes, Bookura synchronizes with Google Calendar and Outlook Calendar. New appointments automatically appear in your personal calendar, and you can prevent conflicts by linking your private calendar.
Yes, both you and your customers can manage appointments. As a salon owner you can adjust appointments via the app. Customers can cancel or reschedule their appointments via the link in their confirmation email (if you allow this).
Customers automatically receive an email confirmation after booking. They also get reminders before their appointment. All communication is fully automated and can be adjusted to your preferences.
Yes, you can add unlimited treatments with different prices and durations. You can also create treatment categories and offer bundles with discounts.
Payments & Integrations
Secure payments and convenient integrations
Yes! Bookura is connected to Mollie. Customers pay in advance or afterwards with iDEAL, credit card and more — you choose what suits your salon.
Through Mollie we support all popular payment methods like iDEAL, credit cards, PayPal, Bancontact and more. Customers can pay online directly when booking their appointment.
We support direct connections with Moneybird, e-Boekhouden and SnelStart. Invoices and payments are automatically synchronized.
Through Mollie you receive payments according to their standard payout schedule. For new accounts this is usually after 7 working days, for existing accounts often the next working day.
Technology & Support
Security, privacy and help when you need it
Absolutely. Bookura is made for mobile use. Your customers book via their phone and you manage everything from the app.
Yes. Bookura complies with GDPR and uses secure European servers. Customer data is never shared with third parties.
Yes, we offer personal support via email and chat. We also have an extensive knowledge base with guides and tips. We're happy to help you with setup and answer all your questions.
Yes, you can always export your customer data, appointments and financial reports. We believe in transparency and will never "hold" your data. You're free to leave whenever you want.
Bookura runs on robust cloud infrastructure with 99.9% uptime. We make daily backups and monitor the system 24/7 to ensure your salon is always accessible.
Getting Help
Where you can go for support and training
Yes, we offer free onboarding sessions to new users. We also have video tutorials and an extensive knowledge base to help you get started.
You can reach us via email (bookura@niomedia.nl), via chat in the app, or through our knowledge base. We aim to respond within 24 hours.
We monitor the system continuously and usually solve problems automatically. For critical issues you can reach us directly via the emergency line in your dashboard.
Still have questions?
Our team is happy to help you with personal support